Terms and Conditions

Last updated: March 2026

This website, mixavox (mixavox.com), is owned and operated by FinwelPro Co.,Ltd., a company registered in Thailand (Tax ID: 0505564018660), with its registered office at 47/4 Moo 4 Ban Kham Sao soi 5, Tbn./Amph. San Kamphaeng, 50130 Chiang Mai, Thailand. Throughout these terms, "we," "us," and "our" refer to Mixavox / FinwelPro Co.,Ltd.

Mixavox is a professional voice recording service that produces AI-generated audio content for business telecommunications, including voicemail greetings, IVR (Interactive Voice Response) menus, on-hold messages, and related audio content.

By accessing or using our website, placing an order, or otherwise using our services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use our website or services. These Terms apply to all users, including visitors, registered users, and customers.

We reserve the right to update or modify these Terms at any time. Changes take effect upon publication on this page. Your continued use of our services after any modification constitutes acceptance of the updated Terms. We encourage you to review this page periodically.

Our recordings are produced using artificial intelligence text-to-speech (AI TTS) technology. The voices used in our service are synthetic neural voices, not recordings of human speakers. By placing an order, you acknowledge that you are purchasing AI-generated audio content.

While we strive for the highest quality, AI-generated speech may occasionally contain minor imperfections in pronunciation, intonation, or pacing. We offer free revisions and work with you to ensure the final product meets your expectations.

You are solely responsible for complying with any applicable laws, regulations, or industry requirements in your jurisdiction regarding the disclosure or labeling of AI-generated content when deploying the recordings in your own systems.

You must be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is higher, to use our services and place orders.

All prices are displayed on our website and may be changed at any time without prior notice. Prices do not include applicable taxes (such as VAT), which will be calculated and displayed at checkout where required by law.

Payment is processed securely through our third-party payment providers (currently Stripe and PayPal). We do not store your full credit card details on our servers. By placing an order, you warrant that you are authorized to use the payment method provided.

We reserve the right to refuse or cancel any order at our sole discretion, including in cases of suspected fraud, unauthorized payment methods, or violations of these Terms.

Our products are digital audio files delivered electronically. Delivery is typically completed within the timeframe indicated on our website. Delivery times are estimates and not guaranteed. We are not liable for delays caused by circumstances beyond our reasonable control.

For customers in the European Union and the United Kingdom: Under the EU Consumer Rights Directive (2011/83/EU) and equivalent UK legislation, you have a 14-day right of withdrawal from the date of purchase. However, by placing an order for a personalized digital product and expressly consenting to immediate performance, you acknowledge and agree that you lose your right of withdrawal once the creation of your customized recording has begun. You will be asked to provide this consent during the order process.

For customers in Australia: Under the Australian Consumer Law, our services come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

For all customers: Since our products are personalized digital recordings created to your specific instructions, we generally do not offer refunds for completed orders. However, if the delivered product does not match your order specifications, we will work with you to correct it at no additional cost. Each refund request is evaluated on a case-by-case basis. To request a refund or report an issue, contact us at contact@mixavox.com.

Your recordings: Upon full payment, we grant you a perpetual, worldwide, royalty-free, non-exclusive license to use, modify, distribute, publicly perform, sublicense, and resell the voice recordings we create for you. This license covers all commercial and non-commercial uses, including but not limited to: use in phone systems, IVR menus, on-hold messages, voicemail greetings, websites, videos, presentations, advertisements, and any other media or platform. You may also transfer, resell, or sublicense the finished recordings to third parties.

Background music: When you select background music for your recording, the music is sourced from royalty-free libraries and incorporated into your recording under applicable content licenses. Your right to use the music extends to the finished recording as a whole. You may not extract, isolate, or redistribute the background music separately from the recording. A certificate of licensed use is available upon request, documenting the source and licensing terms of the background music included in your recording.

Our intellectual property: All content on the mixavox.com website (including text, graphics, logos, user interface design, and software) remains our property or that of our licensors. Nothing in these Terms grants you any right to use our trademarks, brand name, or proprietary materials beyond the specific recordings you purchase.

You agree not to use our services or the recordings produced by us for any of the following purposes:

(a) any unlawful activity or in violation of applicable laws or regulations; (b) impersonation of a real individual without their explicit consent, including creating audio that could be mistaken for a specific real person's voice; (c) fraud, deception, scams, phishing, or social engineering attacks; (d) creating threatening, harassing, defamatory, or hateful content; (e) activities that infringe upon the intellectual property rights or other rights of any third party; (f) generating spam, unsolicited communications, or robocalls in violation of applicable telecommunications regulations; (g) any use that could bring our service or brand into disrepute.

We reserve the right to refuse service, cancel orders, or terminate accounts for violations of this section, without refund.

Our services and products are provided "as is" and "as available." To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that: (a) the service will be uninterrupted, timely, secure, or error-free; (b) AI-generated audio will be free of pronunciation or intonation imperfections; or (c) the recordings will be suitable for any specific regulatory requirement in your jurisdiction.

Nothing in these Terms excludes or limits warranties that cannot be excluded or limited under applicable law, including consumer protection laws in the EU, UK, Australia, or other jurisdictions.

To the maximum extent permitted by applicable law, Mixavox, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of our services.

Our total aggregate liability for any claim arising out of or related to these Terms or our services shall not exceed the total amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.

These limitations apply regardless of the legal theory on which the claim is based. This section does not limit liability that cannot be legally limited, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable mandatory law.

You agree to indemnify, defend, and hold harmless Mixavox and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of our services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your use of the recordings in a manner that infringes or violates the rights of any third party.

Our website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. Your use of third-party services is governed by their respective terms and conditions.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the remaining provisions shall continue in full force and effect.

These Terms are governed by and construed in accordance with the laws of Thailand. Any disputes arising from or related to these Terms shall be submitted to the competent courts of Chiang Mai, Thailand.

If you are a consumer in the European Union, you may also benefit from any mandatory provisions of the consumer protection law of your country of residence. Additionally, if you are an EU consumer and have a dispute that you have been unable to resolve directly with us, you may use the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Mixavox regarding the use of our services and supersede all prior agreements and understandings.

For questions about these Terms, please contact us at contact@mixavox.com.

Last updated: March 2026

FinwelPro Co.,Ltd. ("Mixavox," "we," "us," or "our") operates the website mixavox.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or use our services. We are committed to protecting your privacy and handling your data transparently, in accordance with the EU General Data Protection Regulation (GDPR), the UK Data Protection Act 2018 and UK GDPR, the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), the Australian Privacy Act 1988, the Thailand Personal Data Protection Act (PDPA), and other applicable data protection laws.

The data controller responsible for your personal data is:
FinwelPro Co.,Ltd.
47/4 Moo 4 Ban Kham Sao soi 5, Tbn./Amph. San Kamphaeng, 50130 Chiang Mai, Thailand
Email: contact@mixavox.com

We collect and process the following categories of personal data:

Information you provide to us: When you create an account, place an order, or contact us, we may collect your name, email address, company name, billing address, and phone number. We also process the text content you submit for your recordings.

Payment and billing data: We store billing information and invoice records. Full payment card details are processed and stored exclusively by our payment providers (Stripe, PayPal) and are never stored on our servers.

Automatically collected data: When you visit our website, we may automatically collect technical data including your IP address, browser type and version, device type, operating system, pages visited, time spent on pages, referring URLs, and other diagnostic data, subject to your cookie preferences.

Authentication data: We use Firebase Authentication to manage user accounts. This involves processing your email address and authentication tokens.

We process your personal data on the following legal bases:

Performance of a contract (Art. 6(1)(b) GDPR): Processing necessary to fulfill your orders, deliver recordings, manage your account, and provide customer support.

Consent (Art. 6(1)(a) GDPR): Where you have given consent, including for the use of non-essential cookies and analytics. You may withdraw your consent at any time by adjusting your cookie preferences or contacting us.

Legitimate interests (Art. 6(1)(f) GDPR): Processing necessary for our legitimate business interests, including fraud prevention, website security, improving our services, and understanding how our website is used — provided these interests are not overridden by your rights and freedoms.

Legal obligation (Art. 6(1)(c) GDPR): Processing necessary to comply with applicable legal obligations, such as tax, accounting, and invoicing requirements.

We use the personal data we collect to: process and deliver your orders; manage your account and authentication; communicate with you regarding your orders, support requests, and service updates; process payments and maintain invoicing records; improve our website, services, and user experience; ensure the security of our website and detect fraud; and comply with legal obligations.

We do not sell your personal data. We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

Our website uses cookies and similar technologies. We categorize cookies as follows:

Strictly necessary cookies: Essential for the website to function properly, including authentication (Firebase) and security (reCAPTCHA). These do not require consent.

Analytics cookies: Used to understand how visitors interact with our website. We use Google Analytics (GA4) and Matomo Analytics. These are only activated with your consent.

Advertising cookies: Used by Google Ads and Microsoft Ads for remarketing and conversion tracking. These are only activated with your consent.

You can manage your cookie preferences at any time by clicking here to open your cookie settings. You can also control cookies through your browser settings. Refusing non-essential cookies will not affect the core functionality of our website.

We share personal data with the following categories of third-party service providers, solely for the purposes described in this policy:

Payment processors: Stripe, Inc. and PayPal Holdings, Inc. — to process payments securely. Cloud and hosting: Google LLC (Firebase, Google Cloud) — for hosting, authentication, and data storage. Analytics: Google LLC (Google Analytics) and Matomo (InnoCraft Ltd.) — for website analytics (with your consent). Advertising: Google LLC (Google Ads) and Microsoft Corporation (Microsoft Ads) — for advertising measurement and remarketing (with your consent). AI voice synthesis: Microsoft Corporation (Azure Cognitive Services) and Google LLC (Google Cloud Text-to-Speech) — to generate voice recordings. The text content you submit is processed by these providers' text-to-speech APIs to produce your recordings. Security: Google LLC (reCAPTCHA) — to protect against abuse and bot activity.

These providers process data on our behalf under data processing agreements and are bound by confidentiality obligations.

As we operate from Thailand and use service providers based in various countries (including the United States), your personal data may be transferred to and processed in countries outside your country of residence. These countries may have different data protection standards.

For transfers of personal data from the EEA, UK, or Switzerland, we rely on the following safeguards: EU-US Data Privacy Framework (for certified US providers); Standard Contractual Clauses (SCCs) approved by the European Commission; or the provider's binding corporate rules or equivalent certifications. For transfers subject to the Thailand PDPA, we implement appropriate safeguards as required under Sections 28–29 of the PDPA.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specifically: account data is retained for the duration of your account and for 12 months after deletion; invoicing and billing records are retained for the period required by applicable tax law (typically 5 to 10 years); analytics data is anonymized or deleted in accordance with our analytics tools' retention settings; and recording order data (text content, voice selections) is retained for the period necessary to provide our services and handle support requests.

Depending on your location and applicable law, you may have the following rights regarding your personal data:

All users: Right to access your personal data; right to rectification of inaccurate data; right to request deletion of your data (subject to legal retention requirements); right to withdraw consent at any time (where processing is based on consent).

EU/EEA and UK residents (GDPR/UK GDPR): In addition to the above: right to restrict processing; right to data portability; right to object to processing based on legitimate interests; right to lodge a complaint with your local data protection supervisory authority.

California residents (CCPA/CPRA): Right to know what personal information we collect, use, and disclose; right to delete personal information; right to opt out of the sale or sharing of personal information (we do not sell or share your data); right to non-discrimination for exercising your privacy rights. To exercise your CCPA/CPRA rights, contact us at contact@mixavox.com.

Canadian residents (PIPEDA): Right to access your personal information; right to challenge accuracy and request correction; right to withdraw consent.

Australian residents: Right to access and correct your personal information under the Australian Privacy Principles. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Thailand residents (PDPA): Right to access, rectify, delete, restrict, and port your personal data; right to withdraw consent; right to object to processing; right to lodge a complaint with the Personal Data Protection Committee (PDPC).

To exercise any of these rights, please contact us at contact@mixavox.com. We will respond to your request within 30 days (or within the timeframe required by applicable law).

Our services are not directed at individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete it promptly. If you believe a child has provided us with personal data, please contact us at contact@mixavox.com.

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (TLS/SSL), secure authentication, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our website responds to browser Do Not Track (DNT) signals. When a DNT signal is detected, non-essential tracking cookies are not loaded.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date above. We encourage you to review this page periodically.

For any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us at: contact@mixavox.com.

FinwelPro Co.,Ltd.
Tax ID: 0505564018660
Email: contact@mixavox.com

47/4 Moo 4 Ban Kham Sao soi 5
Tbn./Amph. San Kamphaeng
50130 Chiang Mai, THAILAND

FinwelPro Co.,Ltd., at the address stated above.

Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043, USA

Homepage vector image created by stories - www.freepik.com

Steps icons by Mada Creative from the Noun Project.

Company logos provided by logo.dev.

All brand names, logos, and trademarks displayed on this website (including in the "Used by professionals at" section) are the property of their respective owners. Their use on this website is for identification purposes only and does not imply any affiliation with, endorsement by, or sponsorship by those companies.

Background music used in recordings is sourced from royalty-free libraries under their respective content licenses.